Contact Information

Last updated: 06 October 2026

We’re here to help with questions about your order, our jewellery, delivery, returns or anything else relating to Collective & Co.

Contact Us

Collective & Co.
Trading name of Estilee Potgieter, sole trader

Email: hello@collectiveandco.co.uk
Website: www.collectiveandco.co.uk
Business address: 122 Langton Way, SE3 7JS
Telephone: 07435134468

Our customer service hours are:

Monday–Friday: 9:00am–5:00pm
Saturday–Sunday: Closed

We aim to respond to all enquiries within 1–2 working days.

Orders & Returns

If your enquiry relates to an existing order, please include your order number so that we can assist you as quickly as possible.

For information about returning an item, please see our Returns & Refunds Policy.

Damaged, Faulty or Incorrect Items

If your jewellery arrives damaged, faulty or incorrect, please contact us as soon as possible at hello@collectiveandco.co.uk.

Please include your order number and, where relevant, photographs of the item and packaging so that we can investigate promptly.

Wholesale & Business Enquiries

For wholesale, collaboration, press or other business enquiries, please contact:

hello@collectiveandco.co.uk

Our Legal Business Details

Collective & Co. is a trading name of Estilee Potgieter, a sole trader operating in the United Kingdom.

Business/correspondence address:
122 Langton Way, SE3 7JS

Email:
hello@collectiveandco.co.uk