Made to be worn, and made to last
Your cover
| Material | Warranty | Covers |
|---|---|---|
| Gold-plated silver | 6 months | Manufacturing faults in the metal, settings, clasps and fittings |
| Gold Vermeil | 6 months | Manufacturing faults in the metal, settings, clasps and fittings |
| 9ct Gold | 12 months | Manufacturing faults in the metal, settings, clasps and fittings |
What's covered
- Stones falling out of their setting through no damage
- Clasps, catches or earring backs that fail with normal use
- Breaks in chains, jump rings or soldered joins caused by a manufacturing fault
- Plating or vermeil that peels or flakes unusually early, within 6 months, with normal wear and care
What isn't covered
- Normal wear over time, including plating gradually wearing and light scratches
- Accidental damage: knocks, crushing, pulling or snagging
- Damage from water, chlorine, perfume, cleaning products or not following our care guide
- Natural tarnishing of sterling silver
- Lost items or lost stones where the setting isn't faulty
- Pieces repaired, resized or altered by anyone else
How to make a claim
Spotted a fault? Stop wearing the piece and keep any loose stones or parts, then follow these three steps.
- 1
Tell us
Email us with your order number, a short description of the fault and a clear photo.
- 2
We'll assess it
We'll reply within 1–2 working days. If we need to see the piece, we'll send you a returns label.
- 3
We'll put it right
If it's a manufacturing fault, we'll repair or replace your piece, or refund you if neither is possible.
When does my warranty start?
From the date your order is delivered. Your order confirmation email is your proof of purchase.
Do I need to register my piece?
No. Your warranty is automatic, so just keep your order number.
My gold-plated piece is fading. Is that covered?
Gold plating naturally wears over time with use, so gradual fading isn't a fault. If the plating peels or flakes within 6 months despite following our care guide, please get in touch and we'll take a look.
Is a gifted piece covered?
Yes. The person who received it can claim using the original order number.
Does the warranty affect my legal rights?
This warranty is in addition to your statutory rights under UK consumer law. If a piece wasn't of satisfactory quality when you received it, you're protected whether or not it's within our warranty period.
