Delivery & Returns

Everything you need to know about the delivery of your jewellery, and how our return process works.

Delivery and Returns

  • Beautifully packed

    Every order arrives in a Collective & Co. jewellery box and branded shipper box, ready to gift.

  • Free UK delivery

    On all orders over £75.

  • Dispatched from the UK

    No international shipping or import charges.

  • 14 Day returns

    Changed your mind? Return unworn pieces within 14 days.

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Delivery

We deliver to addresses across England, Scotland, Wales and Northern Ireland. All UK orders are packed and sent from within the UK.

Service Cost Delivery time
Standard – e.g. Royal Mail 2nd Class£3.952–4 working days
Tracked – e.g. Royal Mail Tracked 48£3.652–3 working days
Express – e.g. Special Delivery Guaranteed by 1pm£12.50Next working day if ordered by 10am
Standard delivery on orders of £75 and aboveFree2–4 working days

Standard delivery is free on all orders of £75 and above, applied automatically at checkout.

Delivery FAQ's

When will my order be dispatched?

Orders placed before 15h00 on a working day are usually dispatched within 1–2 working days. Delivery times start from dispatch and don't include weekends or bank holidays.

Tracking

If you choose a tracked service, we'll email your tracking link as soon as your order is on its way.

Sending a gift?

Just enter the recipient's address at checkout. Prices/invoices aren't included in the parcel, and you can add a personalised gift note at checkout.

International delivery

Our UK store currently delivers within the UK only.

Lost or delayed parcels

If your order hasn't arrived within 2 working days of dispatch, contact us and we'll look into it with the courier.

Returns

Changed your mind? You can return any piece within 14 days of receiving it, as long as it's unworn, undamaged and in its original packaging.

  1. 1

    Let us know

    Email us with your order number and the piece you're returning, within 14 days of delivery.

  2. 2

    Get your instructions

    We'll reply with our returns address and everything you need.

  3. 3

    Pack it up

    Place the piece in its original pouch and box, with a note of your order number.

  4. 4

    Send it back

    Use a tracked service and keep your proof of postage. Return postage is paid for by you.

Please send your return within 14 days of letting us know. Parcels are your responsibility until they reach us, so we recommend a tracked, insured service for higher-value pieces.

Exchanges, faulty items & exceptions

Exchanges

Want a different size or style? Email us first and we'll reserve the replacement while your return is on its way, subject to stock. 

Faulty or damaged items

If your piece arrives damaged, or develops a fault within six months of delivery, please contact us with your order number and a photo. We'll arrange a free return and a repair, replacement or refund. This doesn't affect your statutory rights.

What we can't accept returns or exchanges on

  • Earrings, for hygiene reasons, unless they are unworn and their seal or backing card is intact. Faulty earrings are always covered.
  • Personalised or engraved pieces, unless faulty.
  • Pieces that have been worn, damaged, resized or altered.

Please make sure pieces are returned unworn: we can't give a full refund on items showing signs of wear.

Refunds

Once your return arrives and we've checked it, we'll refund you to your original payment method within 14 days. We'll also refund the standard delivery cost you paid on the original order. Return postage isn't refundable unless the item was faulty. Your bank may take a few extra days to show the refund

Need help? We're always happy to help with a return or a delivery question. Get in touch and we'll reply within 1–2 working days.

Full details are in our Shipping policy and Refund policy.